Frequently Asked
Questions
How long will it take to receive my orders?
All products are custom and made one at a time. Typical production lead times are 5-7 business days. With regular United States Postal Service Priority shipping, delivers should arrive 3-4 business days after your order is processed. Deliveries outside the 48 contiguous states and outside the United States will take longer.
How do I make an exchange or return?
All items may be returned within 14 days if they are unused in original packaging. Please contact us if you plan to return or exchange a product. Please note shipping charges are nonrefundable.
Can I cancel or edit my order?
Please email us at customerservice@tugmcpherson.com
Can I expedite shipping?
Express shipping is available. Please see options when checking out.
Do you offer gift certificates and shipping?
Not at this time.
My package says it has been delivered but I cannot find it. What can I do?
Please contact the carrier.
What forms of payment do you accept?
We accept American Express, Mastercard, Visa, Discover and Paypal.
Do you accept wholesale orders?
Yes, please contact us at info@tugmcpherson.com to discuss your needs.
Do you do custom products?
Yes, please contact us at info@tugmcpherson.com to discuss your needs.
Where are McPherson products produced?
Our products are produced In Phoenix, Arizona by master craftsmen.
Where are materials sourced?
We purchase materials from the best suppliers from around the world.
How will my leather age?
McPherson leather is vegetable tanned and will develop a patina unique to the wearer.
How do I determine the correct belt size?
Please refer to our size chart. Each chart is different for each belt and style and can be found on each belt’s the belt detail page.
What is McPherson’s product guarantee?
Should a McPherson product fail through normal use, please return it for repair or replacement.